Trust Stats Bar

8 +

Years of SAP Expertise

100 +

Certified SAP Consultants

50 +

Successful SAP Deployments

50 +

Custom SAP Add-Ons

D365 Field Service, Customer Service & SAP Integration Services

Dataverse-First Integration Design

D365 Field Service + SAP

D365 Customer Service + SAP Integration

Real-Time Data Synchronization with SAP Dynamics 365 Finance Integration

Dataverse-First Integration Design

D365 Field Service + SAP

D365 Customer Service + SAP Integration

Real-Time Data Synchronization with SAP Dynamics 365 Finance Integration

What Does SAP + D365 CE Integration Involve?

Dynamics 365 Customer Engagement SAP integration connects SAP and D365 CE through Dataverse, following best practices SAP CRM integration for secure, scalable, and maintainable data exchange.

Why SAP + D365 CE Coexistence Beats Replacement

End-to-End Implementation Excellence Seamless Integration and Intelligent Data Migration

Integration & Coexistence

  • Build on existing SAP investments
  • Support a phased SAP CRM modernization
  • Enable a practical SAP and Dynamics 365 coexistence strategy
Seamless Integration and Intelligent Data Migration Seamless Integration and Intelligent Data Migration

Full Replacement

  • Replace established SAP systems
  • Commit to a longer transformation cycle
  • Manage higher disruption during system transition
End-to-End Implementation Excellence Seamless Integration and Intelligent Data Migration

Integration & Coexistence

  • Build on existing SAP investments
  • Support a phased SAP CRM modernization
  • Enable a practical SAP and Dynamics 365 coexistence strategy
Seamless Integration and Intelligent Data Migration Seamless Integration and Intelligent Data Migration

Full Replacement

  • Replace established SAP systems
  • Commit to a longer transformation cycle
  • Manage higher disruption during system transition

SAP CDP + Dynamics 365: Enabling Bidirectional Data Sync

SAP CDP supports official bidirectional synchronization with Dynamics 365, enabling customer data to move securely between both platforms.

AI-Powered SAP & Dynamics Workflows

Bring AI into connected SAP and Dynamics 365 processes to help teams work faster, surface relevant insights, and support everyday decisions.

Copilot in Customer Service

Help service teams access information faster and respond to customer needs more efficiently.

Copilot in Sales

Support sales teams with AI-assisted insights, recommendations, and everyday sales tasks.

SAP Joule Insights

Use SAP Joule to surface relevant insights and support better decisions across SAP processes.

Agent-Assisted Processes

Apply AI agents to support repetitive workflows and streamline connected business operations.

Ready to Make Your SAP Data AI-Ready

Ready to Integrate SAP and Dynamics 365?

Schedule a Free Integration Assessment

Why Businesses Choose DynaTech for SAP + D365

  • Integration-First Strategy That Preserves Your Existing SAP Investment
  • Combined SAP and Microsoft Dynamics 365 Expertise
  • Clear, Scenario-Based Pricing Without Hidden Costs

How D365 Field Service and SAP Work Together

D365 field service SAP integration connects field service operations with SAP business processes, enabling coordinated data and workflows.

How to Build a customer 360 View Across SAP & Dynamics

Connect Customer, Order, and Business Data for a Complete Customer View

Common business problem:

  • Customer records in CRM
  • Order records in SAP
  • No single view

A connected SAP and Dynamics 365 environment can bring these data points together to create a more complete view of the customer. This is one of the strongest practical use cases for SAP + D365 CE integration, helping teams access relevant customer, order, service, and business information across systems.

Industries We Serve

01

Chemical Manufacturing

Chemical Manufacturing

Streamline production, ensure regulatory compliance, and optimize R&D with SAP solutions tailored for chemical processes.

Learn More

02

Pharmaceutical Manufacturing

Pharmaceutical Manufacturing

Enable full supply chain transparency, GxP compliance, and agile manufacturing—powering safer, faster pharma operations.

Learn More

03

Metal Fabrication / Pre-Engineered Buildings

Metal Fabrication / Pre-Engineered Buildings

Improve precision, job costing, and project execution with SAP solutions built for industrial and structural fabrication.

Learn More

04

Financial Services

Financial Services

Simplify compliance, strengthen financial controls, and gain real-time visibility with SAP for banking, NBFCs, and insurance.

Learn More

05

City Gas Distribution

City Gas Distribution

Ensure safety, streamline customer billing, and modernize gas operations through SAP solutions tailored to the utilities sector.

Learn More

06

Cloud Managed Services

Cloud Managed Services

Track SLAs, automate service billing, and streamline operations with intelligent SAP solutions for managed service providers.

Learn More

07

Media & Entertainment

Media & Entertainment

Monetize digital content, manage royalties, and optimize workflows with SAP tools designed for fast-moving media businesses.

Learn More

08

IT & Consulting Services

IT & Consulting Services

Manage client projects, resource planning, and profitability with real-time insights and automation built for services firms.

Learn More

What Determines the Cost of SAP + D365 CE Integration?

SAP + D365 CE integration costs depend on the integration scope, data volume, number of systems, and complexity of the connected workflows.

Success Stories That Reflect Our SAP Expertise

  • “Deployed managed services for SAP to revamp ERP and automate quality control to supercharge demand planning. Driving process manufacturing efficiency with real-time insights and seamless workflows.”

    starch_manufacturing icon
    Starch Manufacturing Company

  • “Optimized SAP SuccessFactors modules for a cloud-managed services firm, enhancing system performance and streamlining referral and onboarding workflows. Prepared data for a smooth People Analytics migration, boosting HR efficiency and accuracy.”

    manufacturing icon
    A Diversified Manufacturing Company

  • “Enabled a pharma manufacturing leader with SAP Build Process Automation — cutting approval times and syncing PO-to-Sales workflows. Achieved seamless sales order processing with fewer errors and faster order-to-cash cycles.”

    life_sciences icon
    Life Sciences Company

  • “Built a custom CAP app to sync GRC with HANA Cloud DB, enabling real-time SLA breach alerts and seamless background job automation. Delivered data consistency, system harmony, and proactive operational control.”

    enterprise_consulting
    An Enterprise Consulting Company

  • “Standardized HR operations across 10+ countries with SAP SuccessFactors and CPI-led integrations. Delivered real-time data sync, reduced manual effort, and boosted global workforce visibility.”

    pharma
    Global HR Transformation for Pharma Giant

  • “Automated SAP SuccessFactors payroll for a pharma major across regions, ensuring error-free payouts and timely statutory compliance. Enabled finance-aligned reporting and audit-ready documentation.”

    hr
    Payroll & Compliance Simplified for 13,000+ Employees

SAP + Dynamics 365 CE: Frequently Asked Questions

What is the difference between SAP CRM and Dynamics 365 CE?

SAP CRM vs Dynamics 365 CE comes down to how each platform supports customer relationship management within the broader business landscape. SAP CRM is closely aligned with SAP business processes, while Dynamics 365 CE provides customer engagement capabilities across sales, service, and related functions.

Should I integrate or replace D365 with SAP?

Integration can allow businesses to keep Dynamics 365 CE for customer engagement while SAP continues to support core ERP processes. This approach supports a practical SAP CRM modernization path without requiring immediate system replacement. A well-planned SAP and Dynamics 365 coexistence strategy allows both platforms to work together while reducing disruption and protecting existing investments.

Does SAP Joule work alongside Microsoft Copilot?

Yes. SAP Joule and Microsoft Copilot can support users across their respective environments while SAP and Dynamics 365 remain connected through an appropriate integration architecture.

Can Dynamics 365 remain the CRM while SAP remains the ERP?

Yes. Dynamics 365 can continue serving as the CRM while SAP remains the ERP, supported by a clear integration and coexistence approach. This can be particularly relevant when evaluating D365 CE vs Salesforce for SAP customers and determining which CRM best fits the existing SAP landscape.

What data should sync between SAP and Dynamics 365?

The data to synchronize depends on business requirements and processes. Common integration areas can include customer, product, order, service, and financial information, with synchronization designed around the specific SAP and Dynamics 365 workflows. D365 customer service SAP integration can also support the exchange of customer, service, order, and related business data between both platforms.

What data should stay in SAP vs Dynamics 365?

Data ownership should be based on the business process and system of record. SAP can remain the source for core ERP data such as financials, materials, inventory, and order fulfilment, while Dynamics 365 can manage customer engagement data such as leads, opportunities, activities, and service interactions. Clear ownership rules help avoid duplicate records, conflicting updates, and unnecessary data synchronization between the two platforms.

Keep up SAP. Keep Dynamics 365. Connect Them Seamlessly.

Talk to an Integration Expert
Get a Free Integration Assessment

Empowering teams to work faster, smarter, and stress-free through automation and intuitive digital tools.

© 2026 Dynatech. All Rights Reserved. SAP is a registered trademark of SAP SE. We are an independent service provider and are not affiliated with SAP SE.